Profile and Personal Information
When you first open Account Settings on jmd89, you see your profile card. This displays your username, registered email, and account status. We store your personal data (full name, date of birth, phone number) in a secure encrypted vault. You can update your display name and profile picture at any time—these changes appear across the platform instantly.
Our verification process begins here. We ask for a government-issued ID (KTP, passport, or driver's license) to confirm your identity. This is a standard KYC (Know Your Customer) step, not a barrier—it protects both you and our platform from fraud. Once you upload your documents, our team reviews them within business hours. You'll see a verification badge on your profile once approved.
Verification is not optional—it unlocks full access to deposits, withdrawals, and tournament play on our platform.
Payment Methods and Withdrawal Options
Your Account Settings Payment tab is where you link your bank accounts and digital wallets. We support all major Indonesian payment rails: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. You can also connect your bank directly via mobile banking, local payment, online payment, or e-wallet transfers. Each method is stored securely—we never store your full card numbers or bank credentials, only tokenized payment identifiers.
When you add a new payment method on jmd89, we verify it with a small test transaction. You'll see a confirmation code in your email or SMS; enter it in the app to activate the method. Once active, you can use it for both deposits and withdrawals.
Withdrawal flow on jmd89
When you initiate a withdrawal, we verify your request against your account activity and payment history. If everything checks out, we route your funds to your chosen method. mobile banking and local payment transfers typically clear within business hours. Bank transfers may take one to two business days depending on your institution.
We keep you informed at every step—you'll see your withdrawal status in your Account Settings history, and we send you email and SMS updates.
Security Controls and Two-Factor Authentication
We take account security seriously on jmd89. Your Account Settings Security tab gives you several layers of protection. Two-factor authentication (2FA) is optional but recommended—once enabled, we send you a one-time code to your phone whenever you log in from a new device. This prevents unauthorized access even if someone learns your password.
You can also set a security question (mother's maiden name, first pet, etc.), update your password, and see a log of recent login locations and times. If you spot a login from Jakarta when you're in Bandung, report it immediately—we can freeze your account and reset your credentials.
Password reset is straightforward: click "Forgot Password" on the login page, and we send a reset link to your registered email. This link expires after one hour for security. Create a new password that combines uppercase, lowercase, numbers, and symbols—at least 12 characters is ideal.
Game Preferences and Notification Settings
Our platform offers live football, slots, live dealers, and esports. In Account Settings, you can customize which games show on your home screen. If you focus on Pragmatic Play slots like Sweet Bonanza and Gates of Olympus, we can hide sportsbook sections. If you follow Liga 1 and Piala Indonesia fixtures, we can highlight football markets and tournament alerts.
Notification preferences let you choose how we contact you. We can send alerts about upcoming slot tournaments, new live-dealer table openings, or major football fixtures—or keep contact minimal. You control email, SMS, and push notification frequency. Unsubscribe from any category anytime.
Your jmd89 account remembers your choices—what you play, when you play, and how you want to hear from us.
Activity Log and Game History
Every action on jmd89 is logged. In your Account Settings History tab, you see a complete record: login times, deposits, withdrawals, game sessions, and bonus claims. Each entry is timestamped and shows the device type (mobile, web). This transparency helps you spot any unusual activity.
You can filter your history by date range, transaction type, or game. For example, if you want to review all your Mahjong Ways tournament entries from last month, search the history by game name and date. This is useful if you track your spending or prepare records for personal reference.
Withdrawals show in the history with a status label: Pending, Approved, Processing, or Completed. You can also see refunded deposits if a payment failed. This clarity helps you understand your account balance and any outstanding transactions.
Bonus Claims and Promotional Offers
When we launch new-player bonuses or seasonal promotions, they appear in your Account Settings Promotions tab. We do not apply bonuses automatically—you claim them yourself, which gives you control. Each promotion shows its terms: what game it applies to, any minimum deposit or turnover requirement, and the expiration date.
For example, during Imlek, we might offer a bonus on Fortune Tiger slots. You read the terms, decide if it suits your play style, and click "Claim." The bonus funds appear in your account balance instantly. If the bonus has a turnover requirement (play it a certain number of times before you can withdraw), we show you a progress tracker as you play.
All claimed bonuses are listed in the Promotions tab with their expiry date and remaining balance. If you claim a bonus but decide it is not for you, you can request cancellation—we remove the bonus and any turnover requirement within a few hours.
Device Management and Session Control
You can see all devices logged into your jmd89 account under Device Management. Each entry shows the device type (iPhone, Android, Chrome, Safari), last login time, and location (city level). If you spot a device you do not recognize, you can log it out immediately.
This is especially useful if you share a device with family or if you switch phones. Log out old devices to keep your account secure. We also allow you to set a "primary device" that does not require 2FA verification on every login—this is optional and only recommended if you use a personal, secure phone.